Marketing Cloud
Build audiences and guide relevant customer journeys.
Salesforce consulting
One customer journey.
Every team connected.
Connect the way you attract, sell to and support customers—with Salesforce shaped around your business.
Horizon Engineering · Example customer
Illustrative exampleYou choose the stages and connections.
Get support: order and account history are available for the next customer conversation.
01 / Win the right customers
Turn interest into a
useful conversation.
Connect campaign activity with the sales work that follows.
Explore Marketing Cloud
Sales Cloud
Manage leads, opportunities and the next sales action.
OpportunityIllustrative exampleHorizon Engineering
Stage: Proposal
Next action: Share the agreed solution
Review next action
Prepare the next conversation
Confirm the requirements with the customer, share the agreed solution and assign an owner for follow-up.
Example only · No customer record is changed.Recent activity
- Campaign response received
- Discovery call completed
- Follow-up prepared
Customer PortalIllustrative exampleWelcome, Maya
Here are your latest orders and requests.
Orders and requests
- Service packageIn progress
- Support requestAssigned
View request
Delivery and setup question
A support owner has been assigned. The order status and previous conversation are available to the service team.
Example only · No live order or request is shown.02 / Make buying easier
Give customers a simpler
way to work with you.
Bring buying, requests and self-service closer to customer context.
Commerce Cloud
Shape useful storefront and buying experiences.
Experience Cloud
Create customer and partner portals with the right access.
03 / Keep the relationship useful
Start the next conversation
with the full story.
Help service teams respond with context and learn from everyday work.
Service Cloud
Bring cases, knowledge and customer history together.
CRM Analytics
Find insights within your Salesforce workflows.
CaseIllustrative example
Context ready for the agent
- Customer history
- Recent orders and interactions
- Related order
- Service package · In progress
- Relevant knowledge
- Delivery and setup guide
Case themes · Follow-up needs
Delivery queryFollow up with customer
Good implementation starts with how your people work.
Before we build
Decide: processes, cloud scope, data and integrations.
You receive:
a scoped roadmap.
Before go-live
Validate: migration, permissions, real scenarios and user readiness.
You receive:
a tested solution and user guides.
After launch
Agree: ownership, support, release reviews and improvements.
You receive:
a handover and support plan.
Talk through your implementation
Starting fresh, improving Salesforce or moving from another system.
Agentforce.
One useful task at a time.
Begin with approved knowledge and a clearly scoped action.
- Approved knowledge
- Prepare a response
- Review or hand over
Human review where needed.
We assess data, permissions, licensing and integration needs first.
Ongoing care
Keep Salesforce useful.
Support your people, maintain the platform and plan the next improvement.
Discuss a support planL1 / User help
Access, navigation and everyday questions.
L2 / Application support
Configuration, automation and application issues.
L3 / Engineering
Integrations, custom development and complex issues.
Coverage and response expectations are agreed together.
Where does your customer
journey get stuck?
Bring one challenge. We’ll help define a practical next step.
Talk through your projectName and email to start.
Do we need every cloud?
Start with the teams and processes you want to improve. We recommend the clouds and connections that fit.
Can you improve our current setup?
We review the data, automation and adoption before recommending changes.