Conversational AI

When a conversation changes hands, the context goes with it.

Help customers with routine requests and give your service team the history when they take over.

Illustrative conversation

What the customer says

Customer
Can I move my service visit?
Assistant
I found booking SV-218. Would you like another date or a specialist?
Customer
A specialist, please.

View conversationClose conversation

10:02Customer Can I move my service visit?
10:02Assistant I found booking SV-218. Would you like another date or a specialist?
10:03Customer A specialist, please.

Ready for the service scheduling team.

Agree when a customer request, a missing answer or a sensitive action calls for a person.

Pass the conversation, booking reference and reason for escalation into the service workspace.

Route the request to a team that can act on it and make the next step clear to the customer.