Agree the metric
Define the business question, the reporting period and the records that count.
AI analytics
Ask a business question.
Inspect the numbers.
Explore agreed metrics in everyday language and follow an answer back to its records.
Discuss your reporting needsAverage age of open cases
Illustrative data ·
Sample case
- Case
- CAS-104587
- Queue
- Billing
- Age
- 8 days
Source records 9 illustrative cases
| Case | Queue | Opened | Age |
|---|---|---|---|
| CAS-104587 | Billing | 8 days | |
| CAS-104561 | Billing | 10 days | |
| CAS-104613 | Billing | 6 days | |
| CAS-104625 | Technical | 3 days | |
| CAS-104621 | Technical | 4 days | |
| CAS-104612 | Technical | 6 days | |
| CAS-104600 | Technical | 7 days | |
| CAS-104631 | Orders | 2 days | |
| CAS-104619 | Orders | 4 days |
Connect the source
Map your CRM, service or finance records to the definitions your team uses.
Test the questions
Compare answers with known examples and inspect the records behind them.