Store point of sale
Help colleagues find orders, process agreed transactions and follow return workflows.
Dynamics 365 Commerce
One order. A connected buying experience.
Connect stores, digital channels and fulfilment with Dynamics 365 Commerce shaped around how your customers buy.
Consulting · Implementation · Integration · Support
Buy online. Prepare in store. Keep the order together.
Follow an illustrative collection order from the customer's choice to a reviewed store handover.
1
Customer storefront
Everyday carry bag
A practical companion for daily journeys.
Collect at Central Store
Example order CO-2048
2
Store fulfilment
Collection order
CO-2048Central Store
Pick the itemCheck the product against the order.
Prepare for collectionRetain the collection context.
The customer journey and store task share the same order reference.
3
Store handover
Order CO-2048
- Item
- Everyday carry bag
- Store
- Central Store
- Next check
- Confirm the agreed handover
A colleague reviews before confirming collection.
Keep the order history together.Useful context for service and the agreed return process.
Current step
Make the fulfilment choice part of the order
The example customer selects a product and store collection. The order retains the selected location and the information needed by fulfilment.
Customer journey
- Order
- CO-2048
- Product
- Everyday carry bag
- Fulfilment
- Collect at Central Store
This example does not change a real record.
Select a stage to explore it. Review and approval steps always wait for your action.
Illustrative Commerce example. Select a stage or play the example.
Connect the customer experience to daily operations.
Select the channels and capabilities that support how you sell and fulfil.
Products and pricing
Organise assortments, price rules and promotions across the selected channels.
Digital buying
Shape B2C or B2B storefront journeys around your customers and commercial rules.
Customer and loyalty context
Bring relevant customer information and loyalty experiences into the buying journey.
Connected fulfilment
Define how orders move through preparation, delivery or collection and service.
Resolve the gaps between channels.
We agree where commercial rules and operational responsibilities belong before connecting the experience.
Your challengeWhat we configureWhat you receive
Your challengePrices differ between channels
What we configureAssortments, price and promotion rules
What you receiveConsistent approved commercial rules
Your challengeOrders lose context at handover
What we configureOrder and fulfilment workflows
What you receiveA tested collection or delivery journey
Your challengeStore staff lack order visibility
What we configurePOS roles and relevant order access
What you receiveAn operational store workspace
Your challengeNew channels duplicate logic
What we configureScoped headless and API integrations
What you receiveDocumented system responsibilities
Design the handover as carefully as the storefront.
The buying experience continues when a colleague picks an item, checks a collection or helps with a return.
- Store and digital journeys using agreed order context
- Payment and collection exceptions tested
- Relevant access for store and service colleagues
- Clear product and commercial data ownership
Merchant agreements, payment connectors, terminals and regional availability are confirmed during discovery.
Prepare every part of the buying journey.
A practical rollout covers channels, commercial rules, store operations and the systems behind them.
- 1
Map channels and markets
Agree audiences, buying journeys, commercial rules and rollout priorities.
You receiveChannel blueprint and scope - 2
Configure and connect
Prepare catalogues, commerce workflows, payments and the agreed system connections.
You receiveConfigured journeys and integration design - 3
Test purchases and exceptions
Walk through orders, collection, delivery, payment and return scenarios with your team.
You receiveTest evidence and readiness checklist - 4
Rehearse and launch
Prepare store and operations colleagues, cutover steps and ongoing care.
You receiveLaunch runbook and support handover
Connect the tools around the work
- Dynamics 365 Finance
- Supply Chain Management
- Customer systems
- Payment providers
- Headless commerce APIs
E-commerce tiers, transaction capacity, payment providers, terminals and localisations depend on the selected licensing, markets and implementation scope.
Keep the platform useful after go-live.
Support for your people, your application and its connections.
Discuss a support plan- L1 · User helpAccess, navigation and everyday questions.
- L2 · Application supportConfiguration, automation and application issues.
- L3 · EngineeringIntegrations, extensions and complex issues.
Coverage, ownership and response expectations are agreed together.
Before we start.
Can we keep our existing storefront?
We assess the integration options and agree which system owns products, prices, inventory, customer data and orders before recommending the approach.
Is e-commerce included with every Commerce setup?
E-commerce licensing and transaction capacity depend on the planned setup. We assess these alongside the channels and markets you need.
Can customers collect in store?
We can scope a collection journey, including the relevant fulfilment and payment steps, and test it with your store and operations teams.
Where does the buying experience lose its connection?
Bring one storefront, store or fulfilment challenge. We will help shape the next step.
Talk through your commerce journeyName and email to start.