Microsoft
Introduction to Microsoft Omni Channel for Customer Service – Power Virtual Agents – Chatbot widget on PowerPages Portal / Dynamics 365 portal – AI Ticket System Microsoft
Integration between Microsoft Power Virtual Agent and Omni Channel for Customer Service Omni Channel for Customer Service is a new offering from Microsoft that sits on top of the existing Microsoft Dynamics 365 platform. As the name suggests the new robust platform is specifically built for the Customer Service agents, supervisors and administrators to handle Customers across different channels at the same time.
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